Support

Email pockettravelapp.support@gmail.com. We reply within 2 business days.

To get a useful answer on the first reply, include:

• The email address on your account.
• The name of the trip, if it concerns one.
• What you expected, and what happened instead.
• Your device and app version, from Settings → About.

Never send us a password. We will not ask for one, and we do not need it to look at your account.

Can I forward a booking confirmation to my trip?

Not yet. Forwarding is not built, so there is no address to send one to and nothing is receiving mail. Add a Stop or a Wallet document by hand for now — and if you have already forwarded something somewhere, it did not reach us.

I need my documents and I have no signal

The Wallet is designed to open from a cold start with no connection. If it is asking you to go online, that is a bug and not a limit — tell us the device and what you saw, and treat it as urgent if you are travelling.

Someone on my trip changed something and I want it back

Every change to a trip is recorded with who made it and when. Support can read that history back to you and say exactly what changed. Send the trip name and roughly when it happened.

I want my data, or I want it gone

Both are yours to ask for. Write to pockettravelapp.support@gmail.com from the address on the account, and see the privacy policy for what we hold and how long.

Do you take payment for hotels or tickets?

No. Travel Buddy never processes a travel payment. Where we link out to a place to stay or a ticket to buy, you are booking with that company under their terms, and some of those links earn us a commission.

If you have found a vulnerability, write to pockettravelapp.support@gmail.com rather than the general address, and give us a way to reproduce it. We will confirm receipt within 3 business days, keep you updated while we fix it, and credit you if you want the credit.

Travel Buddy is in development and not yet available to download. Until it ships, support covers the waitlist and any question about what we do with your data — the privacy policy is the long answer to that one.